Comments on: Netfirms to Me. You Thought You Could Cancel Your Service?

By: Jayne

Jayne — Sat, 14 Mar 2009 13:25:53 +0000

Your screen shot looks nothing like my control panel… I only have four options when I login. Strange.

By: Jayne

Jayne — Sat, 14 Mar 2009 13:24:56 +0000

I just took over a Netfirms site as the new webmaster. I asked the owner if we could transfer to GoDaddy (who I've had no problems with throughout the past six years… except for their lack of a 1-800 number, but I have Skype, so no problem) and he told me to go ahead. The hosting and domain were both up for renewal on Feb.29/09, so I can't imagine what's going to happen when I attempt to transfer.

I signed into Netfirms (which I'm not familiar with) and I can't figure out how to renew, how to check the size of the space… nothing.

BTW, James – Our (Canadian) Thanksgiving is in October.

By: nora

nora — Mon, 16 Feb 2009 05:33:28 +0000

Put me down as another Netfirms customer who couldn't cancel. Also, it takes a good three or four seconds to load my small Drupal blog (no heavy plug-ins, no traffic) and they said that was "acceptable" to them. So basically I'd rather find a host that costs more but isn't a total dick.

By: Ed

Ed — Mon, 02 Feb 2009 14:00:41 +0000

Just want to add to the list of unhappy NetFirms customers. I regretted signing up with NetFirms all most immediately. NetFirms has horrible customer support in my opinion. I find their practices quite under-handed and deceptive. I wasted my time trying to find a "cancel account" button on their site too. I would not recommend NetFirms to anyone.

Maybe someone will read these post before they choose a web host.

By: dave

dave — Mon, 13 Oct 2008 13:29:07 +0000

I had the same problem. It's an old tactic. They hope you A) will not call to cancel, B) will forget to call, C) cannot get through or whatever.

They WILL NOT GIVE YOU A CANCELLATION IN WRITING either.

NEVER NEVER EVER sign up for anything from Netfirms. They suck, they're too expensive, and they trap you.

By: Jim Squires

Jim Squires — Tue, 05 Feb 2008 03:34:34 +0000

I went through the same thing, and was amazed they didn't even make the teensiest bit of effort to keep me as a customer. After all — why in the hell else would they make you call?

Now I'm trying to sort out a mess with my domain name and netfirms — for god only knows what reason, that didn't autorenew.

By: Netfirms does not want you to quit (their hosting service) | I, Studio, Web

Netfirms does not want you to quit (their hosting service) | I, Studio, Web — Fri, 28 Dec 2007 03:18:05 +0000

[...] knowledge base does it say how to cancel the account. While doing the digging I stumbled upon some blogs that describe exactly same problems with Netfirms I was facing – poor service, non-existent [...]